Refund policy

Welcome to Tradezeno.
We value our customers and aim to provide a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging
Free from any damage, stains, or signs of wear

Items returned without meeting these conditions may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

Final sale or clearance items
Gift cards
Personalized or customized products
Items damaged due to misuse or improper handling

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method within a few business days. Please note that shipping costs are non-refundable.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or received in the wrong size or color. If you need an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as Tradezeno is not responsible for lost return packages.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue so we can assist you quickly.